In a continuing effort to provide excellent patient care, Baton Rouge General offers local reference lab testing with faster
turnaround times and competitive prices. Our caring, empathetic staff are available 24/7 to provide the service you expect.
<h4><strong>Q: What are the Customer Service Hours of the Lab?</strong></h4><h4 style="padding-left: 40px;">A: We have a Client Services Representative scheduled from 08:30 am to 5:00 pm, Monday - Friday.</h4><h4><strong>Q: How long do we keep specimens at MC vs BB?</strong></h4><h4 style="padding-left: 40px;">A: At MC, we keep blood specimens for 7 days and urine for 4 days. At BB we keep the blood specimens for 7 days. Days are defined as days of the week, not 24 hours from a specimen’s collection. E.g., a specimen collected on a Monday, regardless of time of day, is considered a Monday specimen and will be disposed of after midnight on the following Sunday night shift.</h4><h4><strong>Q: Where do I go to find out specimen requirements for a test?</strong></h4><h4 style="padding-left: 40px;">A: On the Reference Lab Website under the Tab “Search for a Laboratory Test” you will find the stability times, tube type, specimen type, etc… you can find it at this URL address: <a href="http://home.brgeneral.org/Lab/Pages/LabTests.aspx">http://home.brgeneral.org/Lab/Pages/LabTests.aspx</a></h4><h4><strong>Q: Do I need to report results to the state?</strong></h4><h4 style="padding-left: 40px;">A: The Infection Control department notifies the state of any reportable diseases found by laboratory tests.</h4><h4><strong>Q: My patient has a bill for their lab tests. What number should they call?</strong></h4><h4 style="padding-left: 40px;">A: The number to call for any billing question is 225-819-1000. The hours are 8:00 am to 4:30 pm Monday through Friday.</h4><h4><strong>Q: What number do I call to have results faxed to me? </strong></h4><h4 style="padding-left: 40px;">A:The number to use is 225-381-6295.</h4><h4><strong>Q: Where should I direct any supply orders/Interface issues/eCW/computer issues?</strong></h4><h4 style="padding-left: 40px;">A: Please use the Click to create a lab Service request tab on the Reference Laboratory website: http://home.brgeneral.org/Lab/Pages/Home.aspx</h4><h4><strong>Q: Can a patient have lab work drawn on the weekend?</strong></h4><h4 style="padding-left: 40px;">A: We can draw a patient at our Mid-City Hospital location in the Main Laboratory anytime. The address is 3600 Florida Blvd.</h4><h4><strong>Q: What number do I call for questions about collecting specimens?</strong></h4><h4 style="padding-left: 40px;">A: 225-381-6295</h4><h4><strong>Q: Will my send-out tests hold up the normal tests we run at our laboratory?</strong></h4><h4 style="padding-left: 40px;">A: All testing performed in-house will be sent via the interface at the same time. Send-out testing will all be sent at the same time. Microbiology tests come over independently and when they are updated. </h4><h4><strong>Q: Where do I send a patient if I am unable to collect the specimens?</strong></h4><h4 style="padding-left: 40px;">A: We can draw a patient at our Mid-City Hospital location in the Main Laboratory anytime. The address is 3600 Florida Blvd. We also provide this service at our BB campus in the Outpatient Laboratory next to Admissions Monday-Friday. Please have the patient bring the printed order and transmit the order electronically to the laboratory.</h4><h4><strong>Q: How do I do an add-on test?</strong></h4><h4 style="padding-left: 40px;">A: Please fill out an authorization form completely and email it to <a href="mailto:RefLabAddon@brgeneral.org">RefLabAddon@brgeneral.org</a>.</h4><h4><strong>Q: What Urinalysis test do I order?</strong></h4><h4 style="padding-left: 40px;">A: Urinalysis, Macroscopic: Macroscopic urinalysis that will reflex a microscopic when criteria is met. A microscopic exam must be performed on all urine specimens that have any of the following properties:</h4><h4 style="padding-left: 40px;"> ●Abnormal urine color ●Nitrite positive ●Protein positive ● Specific gravity greater than 1.030 ● Occult blood positive ●Glucose concentration 3+ or greater ●Leukocytes positive</h4><h4>Urinalysis, macroscopic with Reflex to Culture: Macroscopic urinalysis that will reflex a microscopic when criteria is met. See criteria above. After the microscopic is performed a non-catheterized Urine culture will reflex if any one of following criteria is positive <u>without evidence of contamination (many epithelial cells)</u>:</h4><h4 style="padding-left: 40px;"> ●> 5 WBC/HPF ●Moderate bacteria ●Yeast cell observed</h4>